1. Order Processing:
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Time:
Estimated delivery time depends on the location and selected shipping method:
You’ll receive tracking details once your order is dispatched.
3. Shipping Charges:
Shipping costs are calculated at checkout based on order weight, size, and destination. Free shipping may be offered during promotions or for orders above a specified amount.
4. Delivery Areas:
We currently ship to all major cities and regions within the country. International shipping will be added soon.
5. Delays:
While we strive to deliver on time, delays may occur due to unforeseen circumstances such as courier issues, weather, or public holidays.
6. Order Tracking:
Customers can track their order status through the Pappakart app or via the tracking link sent by email/SMS.
7. Incorrect Address:
Pappakart is not responsible for delivery failures due to incorrect or incomplete addresses. Please ensure all delivery information is accurate before placing an order.
8. Lost or Damaged Packages:
If your order is lost or arrives damaged, please contact our support team within 7 days of delivery with proof (photos or tracking details).
9. Contact Us:
For shipping inquiries or assistance, please contact our customer support team at support@pappakart.com
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